How to cancel citi credit card?

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Canceling a credit card can be a necessary step for various reasons, such as high fees, changing financial circumstances, or simply wanting to streamline your credit card portfolio. If you have a Citi credit card and are looking for guidance on how to cancel it, this article will provide you with a step-by-step process to ensure a smooth cancellation experience.

Contact Citi Customer Service

The first step in canceling your Citi credit card is to contact their customer service. You can find the customer service phone number on the back of your credit card or on their website. When calling, be prepared to provide your account information, such as your credit card number and personal details, to verify your identity.

Reason for Cancellation

During the conversation with the customer service representative, they may ask you about the reason for canceling your credit card. While it’s not mandatory to provide a reason, explaining your motivation can help them understand your needs better. Additionally, they may offer alternative solutions or benefits that could potentially change your decision.

Settle Outstanding Balances

Before canceling your Citi credit card, it’s crucial to settle any outstanding balances on the account. This includes paying off your current balance and ensuring there are no pending transactions. You can do this by logging into your online banking account or by contacting customer service for assistance.

Redeem Rewards and Benefits

If you have accumulated any rewards points or benefits associated with your Citi credit card, make sure to redeem them before canceling. Check your account for any available rewards, such as cashback, airline miles, or gift cards. Citi may have specific guidelines on how to redeem these rewards, so it’s advisable to review their terms and conditions or consult with customer service for assistance.

Confirm Cancellation Request

Once you have settled your outstanding balances and redeemed any rewards, inform the customer service representative that you would like to proceed with canceling your Citi credit card. They will guide you through the cancellation process and may ask for your confirmation in writing. It’s essential to follow their instructions carefully to ensure the cancellation is processed correctly.

Destroy the Credit Card

After confirming the cancellation request, it’s important to destroy your Citi credit card to prevent any unauthorized use. Cut the card into several pieces, ensuring that the card number and security code are no longer recognizable. Dispose of the card securely to maintain your privacy and security.

Monitor Your Credit Report

After canceling your Citi credit card, it’s advisable to monitor your credit report regularly. This allows you to ensure that the cancellation is reflected accurately and that there are no unexpected changes or discrepancies. You can obtain a free copy of your credit report from major credit bureaus such as Experian, Equifax, or TransUnion.


Canceling a Citi credit card involves contacting customer service, settling outstanding balances, redeeming rewards, confirming the cancellation request, and destroying the physical card. It’s important to follow these steps to ensure a smooth cancellation process and to protect your financial well-being. Remember to monitor your credit report after cancellation to ensure accuracy.


– Citi:
– Experian:
– Equifax:
– TransUnion: